General travel conditions WayofLife(In Progress!)
Written in German.
Dear participants,
Please read the following general travel conditions carefully. They supplement the legal regulations and become part of the travel contract that is concluded between us, WayofLife and you when you book.
1. Registration, confirmation
1.1 By registering for the trip (buying a ticket), the customer (m/f/d) offers WayofLife a binding offer to conclude a package travel contract based on the travel description and these General Travel Conditions. Registration can be done verbally, by telephone, in writing or in electronic form (e-mail, online form). It is carried out by the registering person for all registered persons for whose contractual obligations they are liable if they have assumed this obligation through an express, separate declaration and a contract is concluded between them and WayofLife.
1.2 WayofLife confirms the customer's booking by immediately sending the booking ticket and the invoice electronically (e-mail).
1.3 WayofLife confirms the conclusion of the travel contract to the customer by sending the booking confirmation and the security certificate on a durable medium (e.g. email) in paper only in accordance with Art. 250 § 6 Para. 1 Sentence 2 EGBGB). The contract is concluded with the booking confirmation if the customer expressly or conclusively accepts the offer, for example by making a deposit (50% due upon receipt of the booking confirmation/+ security certificate).
2. Payment
2.1 At the latest after receipt of the booking confirmation and the security certificate, a deposit of 50% of the travel price is due and payable immediately, which will be offset against the total travel price.
2.2 The remaining amount of the total travel price is due and payable no later than 30 days before the start of the trip, provided that the security certificate proving insolvency insurance has been handed over and it is certain that the trip will be carried out, in particular WayofLife will not withdraw from the travel contract in accordance with Section 7.1 20 days before the start of the trip can.
2.3 If the customer has not paid a due payment or has not paid it in full after a reminder and a reasonable deadline has been set for payment, WayofLife can withdraw from the contract (§ 323 BGB) and charge the customer with cancellation costs and, if necessary, compensation. The decisive factor for the timeliness of a payment is always the receipt of the payment by WayofLife.
2.4 No right of withdrawal: WayofLife points out that there is no right of withdrawal for the group trips offered on the website, but only the contractual and statutory rights of withdrawal and termination apply. Withdrawal from the travel contract is always possible, see section 5. A right of withdrawal only exists if the contract for travel services outside of business premises was concluded after oral negotiations, unless the oral negotiations on which the conclusion of the contract is based are based on previous ones The consumer's order has been carried out.
3. Benefits
3.1 The scope of the contractually owed services from WayofLife results from the service description of the respective trip in conjunction with the individual travel/booking confirmation sent to the customer. If WayofLife creates an individual travel itinerary for the customer, WayofLife's service obligation arises exclusively from the specific offer and the travel confirmation.
3.2 Participating service providers are not authorized by WayofLife to give assurances or make agreements that go beyond or contradict WayofLife's travel advertisement or booking confirmation or that change the confirmed content of the travel contract (see travel confirmation).
4. Contract and price changes
4.1 WayofLife reserves the right to unilaterally change individual contractual conditions after the conclusion of the contract if the changes are insignificant, are not brought about contrary to good faith (e.g. if a change of hotel within the same category is necessary), if they actually only took place after the conclusion of the contract and at Unforeseeable changes at the conclusion of the contract (e.g. not reaching the minimum number of participants). WayofLife must inform the customer about the change on a durable medium in a clear, understandable and prominent manner.
4.2 Since Section 4.1 provides for the possibility of an increase in the travel price, the customer can request a reduction in the travel price if and to the extent that the factors mentioned in Section 4.1 have changed after the conclusion of the contract and before the start of the trip and this leads to lower costs for WayofLife. If the customer has paid more than the amount owed hereunder, the excess amount must be reimbursed by WayofLife. WayofLife may deduct the administrative expenses actually incurred from the additional amount to be reimbursed and, upon request, must provide proof to the customer of the amount of administrative expenses incurred.
4.3 If the price increase reserved in Section 4.1 exceeds 8% of the travel price, WayofLife cannot implement it unilaterally. WayofLife may, however, offer the customer a corresponding price increase and demand that he (1) accepts the price increase offer or (2) declares his withdrawal from the contract within a period of time determined by WayofLife, which must be reasonable. The offer to increase the price cannot be made later than 20 days before the start of the trip. If WayofLife can only provide the trip due to a circumstance that occurred after the conclusion of the contract with a significant change to one of the essential characteristics of the travel services (Art. 250 § 3 No. 1 EGBGB) or only with a deviation from the customer's special requirements that have become part of the contract, then sentence 2 of this section 4.4 applies accordingly, i.e. H. WayofLife may offer the customer the corresponding other contractual change and require that the customer (1) accept the offer to change the contract or (2) withdraw from the contract within a period of time determined by WayofLife, which must be reasonable. The offer for such other contractual changes cannot be made after the start of the trip. After the expiry of a period specified by WayofLife, the offer to increase the price or make other changes to the contract is deemed to have been accepted.
4.4 In its offer for another contractual change in accordance with Section 4.2, WayofLife can also optionally offer the customer participation in another group trip (substitute trip), about which WayofLife must inform the customer in accordance with Art. 250 § 10 EG-BGB.
5. Cancellation by the customer, replacement person, rebooking
5.1 The customer can withdraw from the contract at any time before the start of the trip. The decisive factor is the receipt of the declaration of withdrawal by WayofLife.
It is recommended that withdrawal be declared in writing or electronically.
5.2 If the customer withdraws, WayofLife may demand appropriate compensation from the customer. For this purpose, WayofLife has set the following flat-rate compensation, which is based on the period between the declaration of withdrawal and the start of the trip, the expected savings in the organizer's expenses and the expected acquisition through other use of the travel services as a percentage of the travel price, depending on the time of withdrawal by the customer determine the following:
Up to 30 days before departure, 50% of the travel price
from the 29th to 22nd day before departure 60% of the travel price
from the 21st to 15th day before departure 70% of the travel price
from the 14th to the 7th day before departure 80% of the travel price
from the 6th day until the day of departure and in the event of no-show 100% of the travel price
The customer is free to prove that WayofLife did not suffer any damage at all or only incurred a significantly lower amount than the flat rate charged. WayofLife reserves the right, in deviation from the above flat rates, to demand higher, specifically calculated compensation in individual cases and in this case will specifically quantify and substantiate the requested compensation, taking into account the saved expenses and any other use of the travel services. WayofLife recommends taking out travel cancellation insurance or insurance to cover the costs of assistance including repatriation in the event of an accident, illness or death and can arrange such insurance for the customer.
5.3 You can declare on a durable medium (e.g. by email) that a replacement person will take over the rights and obligations from the travel contract in your place within a reasonable period of time before the start of the trip. In any case the explanation is right
6. Services not used
If the customer does not use individual travel services that were properly offered to him by WayofLife due to early return, illness or other reasons for which the customer is solely responsible, the customer is not entitled to a pro-rata refund.
7. Withdrawal and Termination by WayofLife
7.1 WayofLife can withdraw from the contract no later than 20 days before the start of the trip due to failure to reach the minimum number of participants, if WayofLife has named this number in the respective pre-contractual information and stated the time by which the declaration of withdrawal must have been received by the traveler at the latest before the contractually agreed start of the trip, and stated the minimum number of participants and the latest cancellation deadline in the travel confirmation.
7.2 WayofLife can withdraw from the contract before the start of the trip if WayofLife is prevented from fulfilling the contract due to unavoidable, extraordinary circumstances.
7.3 If WayofLife withdraws according to Section 7.1 or 7.2, the customer will receive a refund of the payments made on the travel price.
8. Responsibilities of the traveler. Hints
8.1 If you have not received your travel documentation/travel documents at least 8 days before the departure date, we ask that you notify us immediately. The same applies if the travel documents contain incorrect information about you.
8.2 It is the customer's responsibility to check and have it checked before the trip, if necessary with the help of expert medical advice, whether participation in the courses and trips with their specific content is compatible with their respective physical condition.
8.3 If service disruptions occur, the traveler is obliged to cooperate within the framework of the legal provisions regarding the obligation to mitigate damages, to avoid any damages as far as possible or to keep them to a minimum once they occur.
9. Remedy in the event of defects, setting a deadline before the traveler cancels
9.1 Any defects that occur must always be reported immediately to the local tour guide or at the address/telephone number given below and a request for remedial action must be made there within a reasonable period of time. WayofLife may refuse remedy if it is impossible or involves disproportionate costs, taking into account the extent of the travel deficiency and the value of the affected travel service. WayofLife can remedy the situation by providing a replacement service of equal or greater value. If it can refuse to remedy the defect and the defect affects a significant part of the travel services, it must offer remedial action through appropriate replacement services. If WayofLife was unable to remedy the situation as a result of a culpable failure to report, the customer is not entitled to assert the rights specified in Section 651m of the German Civil Code (BGB) or to demand compensation for damages in accordance with Section 651n of the German Civil Code (BGB).
9.2 If a trip is significantly impaired as a result of a defect and WayofLife does not provide remedial action within a reasonable period of time, the customer can terminate the travel contract. The customer only does not need to set a deadline if WayofLife refuses to remedy the situation or if immediate remedy is necessary. If the contract is terminated by the customer, WayofLife retains the right to the agreed travel price with regard to the travel services provided and those still to be provided at the end of the package tour; The customer's claims according to Section 651i Paragraph 3 Nos. 6 and 7 BGB remain unaffected.
10. Passport and visa requirements, health regulations
10.1 The traveler is responsible for compliance with all regulations important for carrying out the trip. All disadvantages that arise from non-compliance with these regulations are at his expense, unless WayofLife has not fulfilled its notification obligations or has fulfilled them poorly through its own fault. In particular, customs and currency regulations must be adhered to. The traveler is responsible for obtaining or carrying the necessary travel documents and must ensure that his passport or identity card is sufficiently valid for the trip.
10.2 WayofLife informs the customer about the passport and visa requirements of the destination country, including the approximate deadlines for obtaining visas and health formalities (e.g. police-required vaccinations and certificates) required for the trip and stay.
10.3 The traveler should inform himself in a timely manner about all useful infection and vaccination protection as well as other prophylactic measures beyond the scope specified in Section 10.2 and, if necessary, seek medical advice on thrombosis and other health risks. For general information, available in particular from the health authorities, travel medical experts
12. Data protection, rights of objection
12.1 WayofLife informs the customer about the processing of his personal data in the data protection declaration on the website and in the data protection notice when contacting us. The organizer complies with the provisions of the BDSG and the GDPR when processing personal data. Personal data is all data that relates personally to a person (e.g. name, address, email address). This data will be processed to the extent necessary for the appropriate processing of your inquiry, booking request, for the implementation of pre-contractual measures or for the fulfillment of the contract under the travel contract. Data processing is permitted for the purposes mentioned in accordance with Article 6 Paragraph 1 Sentence 1 Letter b of the GDPR. Your data will not be passed on to unauthorized third parties without the customer's express consent. The customer has the opportunity at any time to access his stored personal data, to request information about it, to have it changed, corrected or deleted, to have its processing restricted, to object to its processing, to have it transferred or to lodge a complaint with a supervisory authority about the to complain about processing (all rights under Articles 15 to 20 GDPR). The data will be deleted if it is no longer required to fulfill the contract or if its storage is not permitted by law. If the customer's personal data is processed on the basis of legitimate interests in accordance with Article 6 Paragraph 1 Sentence 1 Letter f GDPR, the customer has the right to object to the processing of his personal data in accordance with Article 21 GDPR, insofar as There are reasons for this that arise from his particular situation. He can exercise his right to object at WayofLife.helpline@vodafonemail.de or contact WayofLife at the address given in the legal notice.
12.2 By sending a message to WayofLife.helpline@vodafonemail.de, the customer can object to the use or processing of their data for advertising, market or opinion research or marketing purposes at any time and free of charge.
13. Miscellaneous
13.1 Should one of the above provisions be or become invalid, the remaining conditions remain valid and the effectiveness of the travel contract remains unaffected. German law applies exclusively to the entire contractual and legal relationship between the customer and WayofLife.
13.2 If the customer is a merchant or a legal entity under private or public law or a person who has his or her place of residence or habitual abode abroad or whose domicile or habitual abode is not known at the time the action is filed, the place of jurisdiction will be the registered office of WayofLife agreed
13.3 The European Commission provides an online dispute resolution (OS) platform for the out-of-court settlement of consumer disputes for contracts concluded via electronic legal transactions, which the customer can find at https://ec.europa.eu/consumers/odr. WayofLife does not take part in dispute resolution proceedings before a consumer arbitration board and is also not obliged to take part in such proceedings. There is no internal complaints procedure.
Tour operator:
WayofLife
Am Klosterbach 7
D - 90455 Nuremberg
Telephone: +49 (0) 17651442764
Email: kontakt@WayofLife-Lebensberatung.de
Internet: www.WayofLife-helpline.de
Management: Claudia Blackman
Tax ID: 240/205/42302
Key features of the service: Group travel
Tour operator liability insurance: R+V insurance
Geographical scope of the insurance: worldwide.
German law applies to the travel contract
(As of June 2023)
Package Travel Policy Form
The trips offered by WayofLife are travel services in the form of package group trips within the meaning of Directive (EU) 2015/2302.
Therefore you can take advantage of all EU laws that apply to group travel. The individual company WayofLife bears full responsibility for the proper implementation of the group trip.
In addition, the company WayofLife has: the legally required insurance for the repayment of the traveler's payment, in the event of his insolvency, business liability insurance and organizer liability insurance.